CAVA

This is the filthiest Cava i have ever been in. As we walked in the dinning room was extremely unorganized. Upon reaching the front line the food seemed sad and old. When portioning our food the employees used 1 use cups to measure out the protein, at which im guessing is to ensure good food cost. We were also told the rice would be extra for more servings, all that is fine and i would have been okay with it if the restaurant wasn't as disgusting as it is. The floor behind the line was a mess with greens all over. A used SaniTowel was left on the serving line next to my Entrée. After leaving the line we headed over to get drinks only to find the soda fountain and bubblers were absolutely filthy! The soda fountain has so much build up its comical... like i said i wouldnt have any concerns on the portioning of my meal if i knew all aspects of the restaurant are being taken care of. Clearly the wrong things are being worried about. Food safety and Cleanliness should always be the number 1 priority and concern. Without proper food safety you won't have any guest to micromanage your food cost on..

Placed online order. Showed up 10 minutes after the time my order was supposed to be ready. The place was a dumpster fire. Line to the door of people waiting to pick up online orders. Stood there for 10 minutes watching staff not even acknowledge the folks waiting in line for pick up orders. Left without getting my food because I was going to be late. Tried canceling order online and it's not an option. Emailed customer support and asked for a refund. Now waiting to hear back from them. The food is good here but they desperately need to hire more people.